Politique d’expédition

For items shipped by Munro Delta Wheels:

Upon receipt of your shipment from Munro Delta Wheels, carefully inspect the products for any damage or imperfections before accepting them. If you notice any damage, be sure to take photographs and note the damage during the acceptance process. It's crucial to document any damage to the packaging as well; if the box appears damaged, make sure to note this on the shipment documents and capture photographic evidence before opening. Should you find yourself unable to officially document the damage with the shipping carrier upon delivery, it's imperative to reject the package outright. Once you've signed off on the delivery as undamaged, any potential freight damage claim becomes null and void, and we won't be able to assist further. It's important to note that items cannot be insured for an amount exceeding their stated value. If you need to file a damage claim, you must take action within a specified timeframe. After this window has elapsed, we won't be able to process refunds, reorders, or claims. Rest assured, all items shipped are fully insured, but please understand that Munro Delta Wheels cannot be held responsible for the outcome of the claim, though we'll do our utmost to support you.

Items shipped directly from a third party:

For items shipped by a third party, Munro Delta Wheels cannot offer assistance. We lack control over the packaging, shipping, or damage claims for shipments dispatched by third parties to customers. We strongly recommend adhering to the same procedures we require for potential damage claims. By placing your order, you acknowledge and agree to comply with the shipping policies of the party from which you've made the purchase.

Stolen, lost, vandalized, or mishandled items post-delivery:

Munro Delta Wheels relies on reputable shipping companies like FedEx, UPS, and various freight carriers. While we strive to select the most reliable delivery partners for your shipments, we acknowledge that once a shipment is in transit, we have no direct control over it. To safeguard your delivery, it's essential to ensure you're available to receive the package in person. This can be arranged with the shipping carrier upon receipt of your tracking number(s) via email. In instances where you cannot be present to receive the package, we recommend opting to collect it from a local hub or facility to minimize the risk of theft or mishandling. Once a shipment is delivered, it's considered in your possession, and we cannot warranty against theft, vandalism, loss, or mishandling. If you rely on a third party to receive your item, such as a mail clerk or building door attendant, please note that we cannot guarantee their handling will be in line with your expectations. In such cases, we advise collecting your package directly from the shipping carrier's facility. We do not provide warranties against loss or damage post-delivery.

Off-road use only and adherence to local vehicle regulations:

While our parts are meticulously designed and manufactured to meet high standards, some are specifically intended for off-road use and may not be road-legal in your jurisdiction. Certain laws may prohibit the modification or removal of elements affecting vehicle operation or safety on public roads. Violations could lead to fines or penalties. Installing such parts may affect your vehicle's warranty, if applicable. Vehicles modified with performance parts may no longer be permitted for use on public roads in certain areas. It's important to note that Munro Delta Wheels accepts no responsibility for individual clients' use of such products, as they are sold solely for private and off-road purposes. We do not possess knowledge of, capacity for, or responsibility to inform you about local road or off-road usage regulations.

Incorrect product pricing, shipping pricing, and other sale-related data:

In cases of inaccurate product pricing, shipping pricing, or any other erroneous data on our website, Munro Delta Wheels reserves the right to cancel orders containing such information. We retain the right to cancel any orders involving products with incorrect pricing that were purchased and completed. In such instances, a full refund will be issued to the customer promptly.

Order cancellation and fulfillment:

We reserve the right to cancel any orders placed through our website without prior notice or explanation. Customers will receive a full refund in such circumstances.

Force majeure:

Munro Delta Wheels cannot be held liable for failure to adhere to our sales terms and conditions in cases where such failure or delay is beyond the reasonable control of any party. This may include, but is not limited to, business cessation, hacking, natural disasters, embargoes, war, terrorism, labor disturbances, forced closures, pandemics, or other unforeseeable events. While we will make every effort to adhere to our policies in good faith, we may be unable to do so in certain situations.